Annual Maintenance Contract
Ensure Seamless IT Operations with Reliable 24×7 Support
At SRSG, we provide Annual Maintenance Contracts (AMC) designed to keep your entire broadcast IT / corporate it infrastructure running smoothly. From servers, networking systems to storage devices, desktops, laptops, printers, playout automation , news room system , post production setup and peripherals — we manage it all under one unified service agreement.
With a strong service network, proactive preventive maintenance, ready availability of critical spares, and clearly defined service level commitments, we minimize disruptions and maximize uptime so your business stays productive without interruption.
Our Customers
When You Partner with SRSG for AMC Services
Experience Reliable Performance. Minimized Downtime. Maximum Efficiency.
Apple Authorized Service provider
Our Apple Authorized Service provider is built around precision, transparency, and trusted expertise. As an Apple Authorised Service Provider, we strictly follow Apple’s standardized diagnostic procedures and repair protocols to ensure every device is serviced to global quality standards. From advanced diagnostics and genuine Apple parts replacement to software validation and post-repair quality checks, every step is handled by certified trained technicians using Apple approved tools.
Authorised Sony Professional Service Partner
As an Authorised Sony Professional Service Partner, we deliver precision-driven diagnostics, genuine parts replacement, and certified repair standards. With trained specialists, Sony-approved tools, and streamlined service processes, we ensure minimal downtime and optimal performance for your professional equipment.
Third Party AMC Support
We provide cost-effective third-party Annual Maintenance Services tailored for enterprise IT environments. Our support solutions serve as a smart alternative to expensive OEM maintenance contracts. our expert team ensures dependable performance while helping organizations significantly optimize operational expenses.
Customized Service Level Agreements (SLAs)
Our flexible AMC plans are designed to align with your unique business requirements. We offer tailored Service Level Agreements that ensure prompt response times, structured support, and consistent maintenance performance. our SLA-driven approach guarantees reliable asset management and uninterrupted operational efficiency
Rapid Response & Resolution
Our support framework is built around speed, structure, and accountability. With clearly defined response times and escalation matrices, we ensure that every service request is acknowledged, prioritized, and resolved efficiently.
Proactive IT Hardware Support
Our AMC solutions are designed to minimize disruptions and maintain uninterrupted business operations. Through preventive diagnostics, timely upgrades, and structured maintenance schedules, we help identify and resolve issues before they impact performance. With cost-efficient and customized support plans, we ensure your IT infrastructure remains reliable, optimized, and future-ready.
Multi-Vendor IT Support
We deliver comprehensive IT hardware support across multiple brands and platforms. From mission-critical servers and storage systems to networking infrastructure, our expertise ensures reliable performance across your entire ecosystem. With consultative guidance and tailored maintenance strategies, we provide solutions designed around your business priorities — not standard templates.
On-Site Support
Our on-site support services ensure immediate technical assistance at your location whenever required. With skilled engineers and a structured response system, we deliver fast issue resolution to minimize downtime and maintain business continuity. From diagnostics to repairs and preventive maintenance, our team ensures seamless support right at your doorstep.
Broadcast Automation
Smart automation solutions designed to streamline workflows and ensure seamless content delivery.
- Newsroom Automation Integrated systems connecting editorial, production, and playout for faster and more efficient news operations.
- Octopus Advanced newsroom management system for rundowns, scripting, and smooth studio coordination.
- Kartavya Reliable playout and scheduling automation for uninterrupted on-air performance.
Apple Authorized Service provider
Our Apple Authorized Service provider is built around precision, transparency, and trusted expertise. As an Apple Authorised Service Provider, we strictly follow Apple’s standardized diagnostic procedures and repair protocols to ensure every device is serviced to global quality standards. From advanced diagnostics and genuine Apple parts replacement to software validation and post-repair quality checks, every step is handled by certified trained technicians using Apple approved tools.
Authorised Sony Professional Service Partner
As an Authorised Sony Professional Service Partner, we deliver precision-driven diagnostics, genuine parts replacement, and certified repair standards. With trained specialists, Sony-approved tools, and streamlined service processes, we ensure minimal downtime and optimal performance for your professional equipment.
Third Party AMC Support
We provide cost-effective third-party Annual Maintenance Services tailored for enterprise IT environments. Our support solutions serve as a smart alternative to expensive OEM maintenance contracts. our expert team ensures dependable performance while helping organizations significantly optimize operational expenses.
Customized Service Level Agreements (SLAs)
Our flexible AMC plans are designed to align with your unique business requirements. We offer tailored Service Level Agreements that ensure prompt response times, structured support, and consistent maintenance performance. our SLA-driven approach guarantees reliable asset management and uninterrupted operational efficiency
Rapid Response & Resolution
Our support framework is built around speed, structure, and accountability. With clearly defined response times and escalation matrices, we ensure that every service request is acknowledged, prioritized, and resolved efficiently.
Proactive IT Hardware Support
Our AMC solutions are designed to minimize disruptions and maintain uninterrupted business operations. Through preventive diagnostics, timely upgrades, and structured maintenance schedules, we help identify and resolve issues before they impact performance. With cost-efficient and customized support plans, we ensure your IT infrastructure remains reliable, optimized, and future-ready.
Multi-Vendor IT Support
We deliver comprehensive IT hardware support across multiple brands and platforms. From mission-critical servers and storage systems to networking infrastructure, our expertise ensures reliable performance across your entire ecosystem. With consultative guidance and tailored maintenance strategies, we provide solutions designed around your business priorities — not standard templates.
On-Site Support
Our on-site support services ensure immediate technical assistance at your location whenever required. With skilled engineers and a structured response system, we deliver fast issue resolution to minimize downtime and maintain business continuity. From diagnostics to repairs and preventive maintenance, our team ensures seamless support right at your doorstep.
Broadcast Automation
Smart automation solutions designed to streamline workflows and ensure seamless content delivery.
1. Newsroom Automation
Integrated systems connecting editorial, production, and playout for faster and more efficient news operations.
2. Octopus
Advanced newsroom management system for rundowns, scripting, and smooth studio coordination.
3. Kartavya
Reliable playout and scheduling automation for uninterrupted on-air performance.
Apple Authorized Service provider
Our Apple Authorized Service provider is built around precision, transparency, and trusted expertise. As an Apple Authorised Service Provider, we strictly follow Apple’s standardized diagnostic procedures and repair protocols to ensure every device is serviced to global quality standards. From advanced diagnostics and genuine Apple parts replacement to software validation and post-repair quality checks, every step is handled by certified trained technicians using Apple approved tools.
Authorised Sony Professional Service Partner
As an Authorised Sony Professional Service Partner, we deliver precision-driven diagnostics, genuine parts replacement, and certified repair standards. With trained specialists, Sony-approved tools, and streamlined service processes, we ensure minimal downtime and optimal performance for your professional equipment.
Third Party AMC Support
We provide cost-effective third-party Annual Maintenance Services tailored for enterprise IT environments. Our support solutions serve as a smart alternative to expensive OEM maintenance contracts. our expert team ensures dependable performance while helping organizations significantly optimize operational expenses.
Customized Service Level Agreements (SLAs)
Our flexible AMC plans are designed to align with your unique business requirements. We offer tailored Service Level Agreements that ensure prompt response times, structured support, and consistent maintenance performance. our SLA-driven approach guarantees reliable asset management and uninterrupted operational efficiency
Rapid Response & Resolution
Our support framework is built around speed, structure, and accountability. With clearly defined response times and escalation matrices, we ensure that every service request is acknowledged, prioritized, and resolved efficiently.
Proactive IT Hardware Support
Our AMC solutions are designed to minimize disruptions and maintain uninterrupted business operations. Through preventive diagnostics, timely upgrades, and structured maintenance schedules, we help identify and resolve issues before they impact performance. With cost-efficient and customized support plans, we ensure your IT infrastructure remains reliable, optimized, and future-ready.
Multi-Vendor IT Support
We deliver comprehensive IT hardware support across multiple brands and platforms. From mission-critical servers and storage systems to networking infrastructure, our expertise ensures reliable performance across your entire ecosystem. With consultative guidance and tailored maintenance strategies, we provide solutions designed around your business priorities — not standard templates.
Multi-Vendor IT Support
We deliver comprehensive IT hardware support across multiple brands and platforms. From mission-critical servers and storage systems to networking infrastructure, our expertise ensures reliable performance across your entire ecosystem. With consultative guidance and tailored maintenance strategies, we provide solutions designed around your business priorities — not standard templates.
Broadcast Automation
Smart automation solutions designed to streamline workflows and ensure seamless content delivery.
- Newsroom Automation Integrated systems connecting editorial, production, and playout for faster and more efficient news operations.
- Octopus Advanced newsroom management system for rundowns, scripting, and smooth studio coordination.
- Kartavya Reliable playout and scheduling automation for uninterrupted on-air performance.
Get an AMC Quote
Share your details and our team will connect with you within one business day to discuss your requirements and plan the next steps.
What You Can Expect:
1. Complimentary initial assessment
2. Clearly defined SLAs and support timelines
3. Monthly performance reports and quarterly service reviews
Your privacy matters to us. The information you provide will be used solely to respond to this request.
Frequently Asked Questions
Our Annual Maintenance Contracts deliver end-to-end IT support designed to keep your infrastructure secure, stable, and high-performing. From hardware and software maintenance to troubleshooting, preventive servicing, and data center support, we ensure smooth and uninterrupted operations.
We cover desktops, laptops, servers, storage systems, and networking equipment — along with regular system updates, security patches, and performance optimization. With a structured maintenance approach, we reduce downtime and help your teams stay focused on core business priorities.
Yes. Our AMC solutions include comprehensive support for both IT hardware and software environments. We manage routine maintenance, repairs, upgrades, and system troubleshooting across devices and applications.
Whether it’s end-user devices or critical backend infrastructure, our holistic support model ensures maximum efficiency, stability, and long-term performance of your entire IT ecosystem.
Absolutely. Our AMC plans include dedicated emergency support to address critical issues without delay. With 24/7 helpdesk assistance, remote diagnostics, and structured escalation processes, we ensure rapid response and resolution.
For complex situations, our engineers are deployed on-site to restore operations quickly to identify and resolve potential risks before they impact your business.
We provide both Comprehensive and Non-Comprehensive Annual Maintenance Contracts, allowing businesses to choose a plan that best fits their operational and budget requirements.
Comprehensive AMC
This plan covers both service support and replacement of defective spare parts (as per contract terms). It includes preventive maintenance, breakdown support, labor, and eligible component replacement — offering complete peace of mind with predictable annual costs. Comprehensive AMC is ideal for businesses seeking minimal risk and maximum coverage.
Non-Comprehensive AMC
This plan covers service support, preventive maintenance, and labor charges, while spare parts are billed separately when required. It is a cost-effective option for organizations that prefer flexible spending while still ensuring structured technical support and regular system upkeep.
Our team helps you assess your infrastructure and recommend the most suitable AMC model based on equipment condition, criticality, and business continuity requirements.