SRSG

ANNUAL MAINNTENANCE CONTRACT

Ensure Seamless IT Operations with Reliable 24×7 Support At SRSG
Our Annual Maintenance Contracts (AMC)
keep your entire broadcast and corporate IT infrastructure running smoothly from servers and networking to storage, desktops, playout systems and post production satups. With proactive maintenance, quick support and assured service levels we minimize downtime and keep your operations running without interruption.

OUR CUSTOMERS

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WHEN YOU PARTNER WITH SRSG
FOR AMC SERVICES

Experience Reliable Performance. Minimized Downtime Maximum Efficiency.

APPLE AUTHORIZED SERVICE PROVIDER

Our Apple Authorized Service provider is built around precision, transparency, and trusted expertise. As an Apple Authorised Service Provider, we strictly follow Apple’s standardized diagnostic procedures and repair protocols to ensure every device is serviced to global quality standards. From advanced diagnostics and genuine Apple parts replacement to software validation and post-repair quality checks, every step is handled by certified trained technicians using Apple approved tools.

MULTI VENDOR IT SUPPORT

We deliver comprehensive IT hardware support across multiple brands and platforms. From mission-critical servers and storage systems to networking infrastructure, our expertise ensures reliable performance across your entire ecosystem. With consultative guidance and tailored maintenance strategies, we provide solutions designed around your business priorities — not standard templates.

THIRD PARTY AMC SUPPORT

We provide cost-effective third-party Annual Maintenance Services tailored for enterprise IT environments. Our support solutions serve as a smart alternative to expensive OEM maintenance contracts. our expert team ensures dependable performance while helping organizations significantly optimize operational expenses.

CUSTOMIZED SERVICE LEVEL AGREEMENTS (SLAS)

Our flexible AMC plans are designed to align with your unique business requirements. We offer tailored Service Level Agreements that ensure prompt response times, structured support, and consistent maintenance performance. our SLA-driven approach guarantees reliable asset management and uninterrupted operational efficiency

RAPID RESPONSE & RESOLUTION

Our support framework is built around speed, structure, and accountability. With clearly defined response times and escalation matrices, we ensure that every service request is acknowledged, prioritized, and resolved efficiently.

PROACTIVE IT HARDWARE SUPPORT

Our AMC solutions are designed to minimize disruptions and maintain uninterrupted business operations. Through preventive diagnostics, timely upgrades, and structured maintenance schedules, we help identify and resolve issues before they impact performance. With cost-efficient and customized support plans, we ensure your IT infrastructure remains reliable, optimized, and future-ready.

AUTHORIZED SONY PROFESSIONAL SERVICE PARTNER

As an Authorised Sony Professional Service Partner, we deliver precision-driven diagnostics, genuine parts replacement, and certified repair standards. With trained specialists, Sony-approved tools, and streamlined service processes, we ensure minimal downtime and optimal performance for your professional equipment.

ON SITE SUPPORT

Our on-site support services ensure immediate technical assistance at your location whenever required. With skilled engineers and a structured response system, we deliver fast issue resolution to minimize downtime and maintain business continuity. From diagnostics to repairs and preventive maintenance, our team ensures seamless support right at your doorstep.

BROADCAST AUTOMATION

Smart automation solutions designed to streamline workflows and ensure seamless content delivery.
1. Newsroom Automation Integrated systems connecting editorial, production, and playout for faster and more efficient news operations.
2. Octopus Advanced newsroom management system for rundowns, scripting, and smooth studio coordination.
3. Kartavya Reliable playout and scheduling automation for uninterrupted on-air performance.

GET AN AMC QUOTE

Share your details and our team will connect with you within one business day to discuss your requirements and plan the next steps.

What You Can Expect:

1. Complimentary initial assessment

2. Clearly defined SLAs and support timelines

3. Monthly performance reports and quarterly service reviews

Your privacy matters to us. The information you provide will be used solely to respond to this request.

Frequently Asked Questions

What Does Our AMC Service Cover?

Our Annual Maintenance Contracts deliver end-to-end IT support designed to keep your infrastructure secure, stable, and high-performing. From hardware and software maintenance to troubleshooting, preventive servicing, and data center support, we ensure smooth and uninterrupted operations.

We cover desktops, laptops, servers, storage systems, and networking equipment — along with regular system updates, security patches, and performance optimization. With a structured maintenance approach, we reduce downtime and help your teams stay focused on core business priorities.

Do You Provide AMC for Both Hardware and Software?

Yes. Our AMC solutions include comprehensive support for both IT hardware and software environments. We manage routine maintenance, repairs, upgrades, and system troubleshooting across devices and applications.

Whether it’s end-user devices or critical backend infrastructure, our holistic support model ensures maximum efficiency, stability, and long-term performance of your entire IT ecosystem.

Is Emergency Support Included in Your AMC?

Absolutely. Our AMC plans include dedicated emergency support to address critical issues without delay. With 24/7 helpdesk assistance, remote diagnostics, and structured escalation processes, we ensure rapid response and resolution.

For complex situations, our engineers are deployed on-site to restore operations quickly to identify and resolve potential risks before they impact your business.

What Types of AMC Do You Offer?

We provide both Comprehensive and Non-Comprehensive Annual Maintenance Contracts, allowing businesses to choose a plan that best fits their operational and budget requirements.

Comprehensive AMC

This plan covers both service support and replacement of defective spare parts (as per contract terms). It includes preventive maintenance, breakdown support, labor, and eligible component replacement — offering complete peace of mind with predictable annual costs. Comprehensive AMC is ideal for businesses seeking minimal risk and maximum coverage.

Non-Comprehensive AMC

This plan covers service support, preventive maintenance, and labor charges, while spare parts are billed separately when required. It is a cost-effective option for organizations that prefer flexible spending while still ensuring structured technical support and regular system upkeep.

Our team helps you assess your infrastructure and recommend the most suitable AMC model based on equipment condition, criticality, and business continuity requirements.

To find out more speak to one of our
Annual Maintenance Contract specialists!

Email us at : support@srsg.com
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